Effective Date: 2024

At White Desert Safari Egypt, we are committed to protecting your privacy and ensuring a transparent and trustworthy experience for all our travelers.

This Privacy Policy & Refund Policy explains how we collect, use, and protect your personal data, as well as the terms related to booking cancellations and refunds when using our website or services.

By accessing our website or booking a tour, you agree to the terms outlined below.

📊 2. Privacy Policy

2.1 Information We Collect

We may collect the following types of information when you interact with our website or services:

Personal Information:

  • Full name
  • Email address
  • Phone number (including WhatsApp)
  • Booking and travel details
  • Payment-related information (when applicable)

Non-Personal Information:

  • IP address
  • Browser type and device information
  • Pages visited and interaction behavior
  • Date and time of website usage

Cookies:

We use cookies and similar tracking technologies to improve website performance and enhance user experience.

2.2 How We Use Your Information

Your information is used strictly for legitimate service purposes, including:

  • Processing and confirming tour bookings
  • Communicating with you regarding your trip
  • Providing customer support and travel coordination
  • Improving our services and website experience
  • Sending important updates related to your booking
  • Optional promotional offers (you may unsubscribe anytime)

2.3 Sharing Your Information

We respect your privacy and do not sell your personal data.

However, we may share limited information in the following cases:

Service Providers:

Trusted third parties such as payment processors, transport providers, and tour operators who assist in delivering our services.

Legal Requirements:

If required by law or legal authorities to protect rights, safety, or compliance obligations.

Business Changes:

In the event of a business merger, acquisition, or restructuring, your data may be transferred to the relevant entity.

2.4 Data Security

We apply appropriate technical and organizational measures to protect your personal data against:

  • Unauthorized access
  • Loss or misuse
  • Alteration or disclosure

Only authorized personnel have access to booking-related information.

2.5 Your Rights

You have full rights to:

  • Request access to your personal data
  • Request correction or deletion
  • Restrict or object to data usage

To exercise any of these rights, please contact us using the details provided below.

2.6 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Updates will always be posted on this page.

💰 3. Refund & Cancellation Policy

3.1 General Policy

At White Desert Safari Egypt, we aim to provide flexible and fair booking conditions while ensuring smooth operation of all tours.

3.2 Cancellation by Customer

Refund eligibility depends on the timing of cancellation:

✔ More than 30 days before departure:

Full refund minus any non-recoverable operational fees (e.g., banking or third-party costs).

✔ 15 to 30 days before departure:

50% refund of the total booking amount.

✔ Less than 15 days before departure:

No refund due to pre-arranged logistics and service commitments.

3.3 Cancellation by Our Company

In rare cases where we are unable to operate a tour, customers will be offered:

  • A full refund, or
  • The option to reschedule the trip

3.4 Refund Process

To request a refund, please contact us with your booking details.

Once approved, refunds are processed within approximately 14 business days, depending on your payment method and banking system.

3.5 Non-Refundable Items

Certain services may be non-refundable, including:

  • Entry tickets to attractions
  • Special permits or event fees
  • Custom or private arrangements once confirmed
  • Any service explicitly marked as non-refundable at booking time

3.6 Booking Changes

Modifications:

Date or itinerary changes are subject to availability and may involve additional costs.

Transfer of Booking:

Bookings may be transferred to another traveler if requested at least 15 days before departure, provided all requirements are met.

📞 4. Contact Us

If you have any questions regarding this policy, refunds, or your personal data, you can contact our support team at any time.

We are always available to assist you.